How the MyFord Touch Lawsuit affects you
If you now own or lease, or previously owned or leased, a Ford Motor Company-manufactured vehicle equipped with a “MyFord Touch,” “MyLincoln Touch,” or “MyMercury Touch” dashboard infotainment system, you have likely suffered material financial harm.
You have likely paid more for your vehicle than you would have paid, or have bought or leased a vehicle you otherwise would not have had you been aware of a serious defect, as explained in detail below. You may have legal claims against Ford and should contact an attorney to discuss your rights.
On July 15, 2013, a federal class action lawsuit was filed against Ford Motor Co. in federal court in California seeking redress for all former owners and lessees of any vehicle equipped with a “MyFord Touch,” “MyLincoln Touch,” or “MyMercury Touch” system (collectively referred to as “MyFord Touch”) alleging defects in the MyFord Touch dashboard infotainment systems that are found in Ford, Lincoln and Mercury vehicles.
Affected Touch System Vehicles
- MyFord Touch - sold under the Ford brand
- MyLincoln Touch - sold under the Lincoln Brand
- MyMercury Touch - solder under the Mercury Brand
Please be aware that if you have personal injury claims resulting from a defect in the MyFord Touch system, you are excluded from the class.
The suit, brought by the Center for Defensive Driving, a nonprofit educator based in Torrance, California, seeks compensatory damages for the defective systems and also seeks injunctive relief, requesting that Ford institute a recall or free replacement program.
What is Ford’s MyFord Touch System?
Introduced to Ford vehicles in 2010, the MyFord Touch is Ford’s liquid crystal display dashboard interface powered by Ford “SYNC,” an operating system that was designed by Microsoft. The system allows a driver to operate the vehicle’s audio systems, GPS navigation, climate systems, and Bluetooth enabled mobile devices. It also allows operation of certain safety systems in the vehicle, such as collision detection that subsequently dials 9-1-1 to connect the vehicle to an emergency services provider.
The Center for Defensive Driving contends that it leased a 2013 Ford F-150 Lariat equipped with a MyFord Touch system, which suffered from numerous problems, including:
- System lockup
- Total system failure
- Periodic non-responsiveness to peripheral devices (such as MP3 players and smartphones)
- Periodic non-responsiveness to voice commands
The Center for Defensive Driving alleges that between Feb. 22 and July 1 of 2013, the F-150’s MyFord Touch unit has failed or locked up on at least 27 separate occasions.
The Defect of the MyFord Touch System is Widespread
The Internet is replete with examples of blogs and other websites where consumers have complained of the same defect within their Ford vehicles. Similar experiences of Ford owners and lessees can be found on a database maintained by the National Highway Traffic Safety Administration.
A website titled “syncsucks.com” lists the “most common Sync/MyFord Touch issues.” In addition to screen and the back-up camera black outs, the site notes instances where music randomly starts playing while using the phone, repeated disconnection of the USB iPod, and repeated failure to recognize Sirius satellite radio subscription.
Ford’s problems with the MyFord Touch system have led to its loss of standing with consumer reporting organizations. J.D. Power & Associates “Initial Quality Study,” which examines vehicles during the first 90 days of ownership, ranked Ford fifth place in 2010, the last year before rolling out the MyFord Touch system. In 2011, after the rollout, Ford plummeted to 23rd place in the same survey–and the primary driver in Ford’s descent, according to a J.D. Power & Associates executive, was the MyFord Touch system. Consumer Reports also recommended that no consumer purchase Ford vehicles equipped with MyFord Touch.
Ford’s Misrepresentations regarding the MyFord Touch Problem
Through numerous statements and advertisements, Ford has made material misrepresentations regarding the reliability, performance, and safety of its vehicles equipped with MyFord Touch systems.
Ford has failed to cure the defects. At the time of sale or lease of each affected vehicle, Ford knew, should have known, or was reckless in not knowing of its misrepresentations and omissions concerning the MyFord Touch system’s inability to perform as warranted, but nonetheless failed to rectify the situation or disclose the defective design.
Want to know if you have a valid legal claim against Ford?
If you now own or lease, or previously owned or leased, a vehicle or vehicles manufactured by Ford equipped with a “MyFord Touch,” “MyLincoln Touch,” or “MyMercury Touch” dashboard infotainment system, please contact Grant & Eisenhofer P.A. to discuss your potential claim by submitting the contact form or by calling us at 866-365-8533.